IF YOU HAVE BOOKED OR ARE THINKING OF BOOKING
- we recommend you read this page carefully.

Please be advised these Terms & Conditions are effective January 13, 2010 and override any previously written and/or printed versions.

PASSPORTS, PERMITS & VISAS
It is your responsibility to have a valid passport and all visas required to enter the country of the chosen country. You should allow sufficient time to apply for any required visas or permits. Only the consulate or embassy of the country you are visiting can advise you on the necessity of a visa and the time frame needed to apply for it.

Please note: Should you require an invitation letter from the school in order to apply for a visa for the country of the program, you must request this at the time of enrollment. Languages Abroad charges a non-refundable fee of $150 USD for all invitations/letters, to be paid with the enrollment fees. Should you require the original copy of the letter you should allow minimum 4 weeks for standard postal delivery. Should you require the letter to be sent via a courier or faster delivery service, there will be additional fees involved. Visa letters will only be sent to once full payment of your program fees has been received and the program has been confirmed. Should your visa be declined or is unavailable at the time of your departure, our normal cancellation policies will apply.

By signing the Languages Abroad enrollment form you are stating that you have read and agree to be bound by all Terms and Conditions of Languages Abroad.

DEPOSITS
DEPOSIT PAYMENTS
We encourage students to pay in full at the time of enrollment, however, at minimum, a deposit and enrollment form must be received before Languages Abroad will attempt a booking. Programs involving more than one location are to be considered as one program with one deposit due. The following non-refundable deposits are required of all students:
For programs under $3000: A non-refundable $300 USD deposit is due.
For programs exceeding $3000: A non-refundable deposit of 10% of the total fees is due.
We will accept the following forms of payment: Credit Card, Cheque (made payable to "Languages Abroad") or Bank Transfer. Should you choose to make a bank transfer, our bank details are available upon request.

PAYMENT SCHEDULE
A non-refundable deposit is due at the time of enrollment. See above.

The balance of all program fees is always due no later than 45 days before the program start date. If the balance of the program has not been received 45 days prior to the programs start date, an additional late fee of $45.00 will be charged. If final payment has not been received by 21 days prior to the start date, Languages Abroad has the right to cancel the program with no notice. All deposits are absolutely non-refundable in this case.

For programs booked less than 45 days prior to the start date, full payment plus the $45 late booking fee is due.

CHANGE OF PROGRAM
All program changes must be made in writing to Languages Abroad at least 2 weeks in advance of the change or program start. The date of the notification will be considered to be the date our office receives your email or fax notice. Any additional payments due because of the change must be paid immediately. Any refunds owed will be sent by check upon completion of the program.

Prior to Program Start: Should you change your program (dates, school, accommodation options) any time prior to departure, you will be charged a change fee of $75.00. This fee will be waived if you upgrade your program.

After Program Start: Should you change your program (not including early returns - see below) once you have started, you must notify Languages Abroad in writing at least 2 weeks in advance. Changes will be made only to the full course weeks in excess of the 2-week notice period. In this case a change fee of $150.00 is due immediately.

A maximum of four (4) changes will be allowed to any program, whether prior to or after the program start.

CANCELLATION NOTICE & REFUND POLICY
Notice of cancellation must be made in writing directly to Languages Abroad. The date of the cancellation will be considered to be the date the written notification is received by our office. The deposit is non-refundable upon cancellation by you.

45 or more business days prior to departure	deposit is non-refundable
30 - 44 Business days prior to departure	70% refund of program fees
15 - 29 Business days prior to departure	40% refund of program fees
1 - 14 Business days prior to departure	10% refund of program fees
Day of cancellation or no show	No Refund

REFUNDS
All refunds are processed within 6 - 12 weeks and are issued by bank wire transfer ONLY. Languages Abroad/Teenagers Abroad cannot guarantee a specific date on which you will receive the wire transfer. Clients must provide the following details in order to have a transfer completed:

BANK NAME
BANK ADDRESS
ACCOUNT HOLDER NAME
ACCOUNT HOLDER ADDRESS
ACCOUNT NUMBER
SWIFT

LATE ARRIVALS AND ABSENCES
If you arrive late to a course, or are absent during a course, no refunds will be granted for the missed days. Classes cancelled in honor of local public holidays will not be made up and are not subject to any refund. For your convenience, specific public holiday dates can be found on the school page on our website. We list holidays as accurately as we can, however this information is intended only as a guide and is not guaranteed.

EARLY RETURNS
No refund will be given for early returns. However, if you must cancel your program due to a personal emergency, please notify Languages Abroad in writing as soon as possible prior to your departure from the program and we will review your claim. Languages Abroad reserves the right to make final decision on any refunds.

GRIEVANCES
You must inform the school staff immediately of any situation affecting the quality of your program (including but not limited to course or accommodation). Languages Abroad reserves the right to refuse a refund if you have declined to accept reasonable solutions offered to you by the school staff or Languages Abroad. Matters outside of the control of the school or Languages Abroad shall not be considered for refunds. Place & court of jurisdiction is Toronto/Canada.

ARRIVAL & DEPARTURE DATES
Unless otherwise noted in your confirmation letter, accommodation is available on the Sunday before the course begins until the Saturday following the end of the course. Extra night accommodation can be booked at the time of enrollment for an additional cost (subject to availability).

We strongly recommend that you wait to book flights until Languages Abroad has confirmed your program.

If you have booked an airport pick-up or one is included in the program of your choice, Languages Abroad must receive your arrival information at least 2 weeks prior to your start date. Airport pick-up includes transportation from the airport directly to your accommodation only.

If you have no airport pick-up booked or included and do not send us your arrival information we cannot guarantee that your family/landlord will be available to greet you upon arrival. Any additional costs (hotel, taxis, etc) incurred due to your failure to provide Languages Abroad with your arrival information at least 2 weeks in advance, are your responsibility.

COURSE LEVELS
Upon arrival, all students (except absolute beginners) will take a written or oral test to determine at what level they should begin their studies. This placement test normally takes between 15 and 30 minutes to complete.

It is possible, though not common, that the results of the placement tests lead to cases of only one or two students at a particular level. In these cases the school reserves the right to continue the instruction as private or semi-private lesson with a reduction in the number of classroom hours. These situations are to be considered an upgrade to the program, at no extra cost.

CLASS HOURS AND SCHEDULES
Throughout our brochures and website we refer to numbers of "lessons". All lessons last a minimum of 45 minutes. Classes are scheduled either in the morning or the afternoon. Languages Abroad CANNOT guarantee specific scheduling requests. Scheduling is set by each school and may be affected by the program selected, the scheduling of classes after placement tests, number of students enrolled in the school, etc.

ORGANIZED SOCIAL ACTIVITIES
Many schools offer organized activities. Depending on the activity offered, there may be a cost involved. The amount relates directly to the activity and its related costs (bus fares, museum entrance fees, etc).

SCHOOL RULES AND REGULATIONS
Languages Abroad programs are designed for adults 18 years of age and over. Languages Abroad cannot be held responsible for providing supervision of any kind either through the schools or through the host families. Participants are expected to be courteous and respectful guests. Illegal drug use or abusive behavior at any age or alcoholic consumption by minors will not be tolerated.

Languages Abroad reserves the right to refuse to serve, to cancel and/or terminate participation for any person who fails to comply with the policies of the program provider (eg. the school, tour operator, program organizer), or for any other reason deemed necessary, in the sole discretion of Languages Abroad. We also reserve the right, without escort and without refund, to send home any participant who violates the rules stated above. The return trip will be at the expense of the participant.

UNDER 18
Languages Abroad programs are designed for and attended by adults. Some programs will make an exception to the minimum age of 18. However, students and parents must be aware that it is likely that they will be the only student under the age of 18 attending the program at that time and that all activities will be suitable for adults (this may include evenings spent at local bars). Neither Languages Abroad nor the school or host family will provide any kind of supervision for anyone under 18 attending an adult program.

All students under the age of 18 must include a completed waiver, signed by both themselves and their parents, with their enrollment. No enrollment will be considered without a signed waiver.

LIABILITY
While participating, participants may be exposed to certain risks. These risks include, but are not limited to, accident and/or sickness without readily available medical facilities, the forces of nature, acts of war. By signing the enrollment form the participant is acknowledging and assuming these risks.

Participants in any Languages Abroad program waive any liability against Languages Abroad and its employees for any injury, loss, damage, accident, expense or delay caused by or related to means of transportation or lodging (including host families). The participant understands that he/she is traveling under his/her own responsibility (if a minor, the parents or guardian assumes this responsibility) and releases Languages Abroad and its employees from any liability related to health and safety.

Languages Abroad shall be responsible for providing the services outlined to the participant. In the event that the services and accommodation outlined cannot be provided due to causes beyond the control of Languages Abroad, all efforts will be made to provide comparable services and accommodation. If, due to insufficient enrollment, a class or program has to be cancelled, Languages Abroad shall only be responsible for reimbursing the participant the amount of moneys paid for the program (excluding any transportation expenses).

Should you have any further questions please do not hesitate to contact us!

Call us:
TOLL FREE (USA & Canada): 1 800 219 9924
TOLL FREE (United Kingdom): 0 800 404 7738
GERMANY: 069 610 91242
WORLDWIDE: +1 416 925 2112

E-mail us:
info@languagesabroad.com